Subprocessor List
Subprocessor list last updated: April 5, 2025
Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third-party subprocessors (“Subprocessors”) to help us provide the Services.
Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however, they are only permitted to use this information to support the Services.
As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
Subprocesadores de Hootsuite
Entity Names | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Proveedor de servicios en la nube - infraestructura y almacenamiento | Estados Unidos | Marco de Privacidad de Datos | Amazon S3 Security and Access Management |
Twilio Inc. (anteriormente, Sendgrid, Inc.) | Cloud Service Provider - In-App Email Delivery | Estados Unidos | Marco de Privacidad de Datos | |
Sumo Logic, Inc. | Cloud Service Provider - Log Management and Security Analytics | Estados Unidos | Cláusulas contractuales estándar | |
MongoDB, Inc. | Proveedor de servicios de nube - Servicio de base de datos | Estados Unidos | Cláusulas contractuales estándar | |
Zendesk, Inc. | Cloud Service Provider - Customer Support Services | Estados Unidos | Cláusulas contractuales estándar |
Características específicas del servicio |
OpenAI, L.L.C. | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Estados Unidos | Cláusulas contractuales estándar | |
Microsoft Corporation | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Estados Unidos | Cláusulas contractuales estándar | |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Inbox 2.0 (WhatsApp, SMS, In-Web, etc) | Estados Unidos | Cláusulas contractuales estándar | |
Cloudflare, Inc. | Pixel Connector. Provides Domain Name System, reverse proxies, and cloud security services | Estados Unidos y Europa | Marco de Privacidad de Datos |
Subprocesadores de Talkwalker
Entity Names | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Hetzner Online GmbH | Proveedor de servicios en la nube - infraestructura y almacenamiento | Unión Europea | N/D | |
Amazon Web Services, Inc. | Content Delivery Network | Regional, including Europe and United States | Marco de Privacidad de Datos |
Características específicas del servicio |
Amazon Web Services, Inc. | Social Content Ratings | Estados Unidos | Marco de Privacidad de Datos | Amazon S3 Security and Access Management; AWS Cloud Security; and |
Microsoft Corporation | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Unión Europea | Cláusulas contractuales estándar |
Subprocesadores de Sparkcentral
Entity Name | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Platform hosting Cómputo, almacenamiento y entrega de contenido en la red de AWS | Estados Unidos Unión Europea | Marco de Privacidad de Datos | Amazon S3 Security and Access Management;
|
Datadog Inc. | Monitoring of cloud-based infrastructure, applications and logs | Estados Unidos Germany | Cláusulas contractuales estándar | |
Elasticsearch Inc. | Elastic Cloud SaaS product used for data storage and querying Managed Elastic Search hosting Support services, including performance of diagnostic measures and troubleshooting | Estados Unidos Unión Europea | Cláusulas contractuales estándar | |
Zendesk Inc. | Used by our Support team for managing customer issues. | Estados Unidos | Cláusulas contractuales estándar |
Características específicas del servicio |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc) | Estados Unidos Irlanda | Cláusulas contractuales estándar |
Subprocesadores de Heyday
Entity Names | Subprocessing Activities | Location of Servers | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Proveedor de servicios en la nube - infraestructura y almacenamiento | Estados Unidos | Marco de Privacidad de Datos | Amazon S3 Security and Access Management; |
Appcues | Provides insights about Heyday’s Client’s interactions with Heyday to enhance their efficiency | Estados Unidos | Cláusulas contractuales estándar | |
Translates chat conversations into other languages | Estados Unidos u otros países | Cláusulas contractuales estándar | GDPR and Google Cloud and | |
Hubspot | Para enviar correos electrónicos a los agentes y administradores del cliente | United States Alemania | Marco de Privacidad de Datos | |
NeverBounce | To verify validity of email address | Estados Unidos | Cláusulas contractuales estándar | |
Twilio | Permite videollamadas | Estados Unidos | Marco de Privacidad de Datos |
Actualizaciones
In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.