Liste der Unterauftragsverarbeiter
Subprocessor list last updated: April 5, 2025
Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third-party subprocessors (“Subprocessors”) to help us provide the Services.
Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however, they are only permitted to use this information to support the Services.
As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
Hootsuite Subprocessors
Entitätsnamen | Subprocessing Activities | Standort der Server | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Cloud Service Provider - Infrastructure and Storage | Vereinigte Staaten | Data Privacy Framework | Amazon S3 Security and Access Management |
Twilio Inc. (formerly, Sendgrid, Inc.) | Cloud-Dienstanbieter – In-App-E-Mail-Zustellung | Vereinigte Staaten | Data Privacy Framework | |
Sumo Logic, Inc. | Cloud Service Provider - Log Management and Security Analytics | Vereinigte Staaten | Standardvertragsklauseln | |
MongoDB, Inc. | Cloud Service Provider - Database Service | Vereinigte Staaten | Standardvertragsklauseln | |
Zendesk, Inc. | Cloud Service Provider - Customer Support Services | Vereinigte Staaten | Standardvertragsklauseln |
Dienstspezifische Funktionen |
OpenAI, L.L.C. | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Vereinigte Staaten | Standardvertragsklauseln | |
Microsoft Corporation | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Vereinigte Staaten | Standardvertragsklauseln | |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Inbox 2.0 (WhatsApp, SMS, In-Web, etc) | Vereinigte Staaten | Standardvertragsklauseln | |
Cloudflare, Inc. | Pixel Connector. Provides Domain Name System, reverse proxies, and cloud security services | Vereinigte Staaten und Europa | Data Privacy Framework |
Talkwalker-Subprozessoren
Entitätsnamen | Subprocessing Activities | Standort der Server | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Hetzner Online GmbH | Cloud Service Provider - Infrastructure and Storage | Europäische Union | N.V. | |
Amazon Web Services, Inc. | Content-Delivery-Netzwerk | Regional, including Europe and United States | Data Privacy Framework |
Service Specific Features |
Amazon Web Services, Inc. | Social Content Ratings | Vereinigte Staaten | Data Privacy Framework | Amazon S3 Security and Access Management; AWS Cloud Security; and |
Microsoft Corporation | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Europäische Union | Standardvertragsklauseln |
Sparkcentral Subprocessors
Entitätsname | Subprocessing Activities | Standort der Server | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Plattform-Hosting Compute, storage and content delivery on AWS Network | Vereinigte Staaten Europäische Union | Data Privacy Framework | Amazon S3 Security and Access Management;
|
Datadog Inc. | Überwachung von cloudbasierter Infrastruktur, Anwendungen und Protokollen | Vereinigte Staaten Deutschland | Standardvertragsklauseln | |
Elasticsearch Inc. | Elastic Cloud SaaS product used for data storage and querying Managed Elastic Search hosting Support services, including performance of diagnostic measures and troubleshooting | Vereinigte Staaten Europäische Union | Standardvertragsklauseln | |
Zendesk Inc. | Used by our Support team for managing customer issues. | Vereinigte Staaten | Standardvertragsklauseln |
Dienstspezifische Funktionen |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc) | Vereinigte Staaten Irland | Standardvertragsklauseln |
Heyday Subprocessors
Entitätsnamen | Subprocessing Activities | Standort der Server | Means of lawful transfer of data from the EU (where required) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Cloud Service Provider - Infrastructure and Storage | Vereinigte Staaten | Data Privacy Framework | Amazon S3 Security and Access Management; |
Appcues | Provides insights about Heyday’s Client’s interactions with Heyday to enhance their efficiency | Vereinigte Staaten | Standardvertragsklauseln | |
Translates chat conversations into other languages | Vereinigte Staaten oder andere Länder | Standardvertragsklauseln | GDPR and Google Cloud and | |
Hubspot | Zum Versenden von E-Mails an die Agenten und Administratoren des Kunden | Vereinigte Staaten Deutschland | Data Privacy Framework | |
NeverBounce | To verify validity of email address | Vereinigte Staaten | Standardvertragsklauseln | |
Twilio | Enables video calls | Vereinigte Staaten | Data Privacy Framework |
Aktualisierungen
In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.