Subprocessor List
Subprocessor list last updated: April 5, 2025
Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third-party subprocessors (“Subprocessors”) to help us provide the Services.
Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however, they are only permitted to use this information to support the Services.
As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
Hootsuite Subprocessors
Entity Names | Subprocessing Activities | Location of Servers | Mezzi legali per il trasferimento dei dati dall'UE (ove richiesto) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Fornitore di servizi cloud - Infrastruttura e archiviazione | Stati Uniti | Data Privacy Framework | Amazon S3 Security and Access Management |
Twilio Inc. (formerly, Sendgrid, Inc.) | Fornitore di servizi cloud - Consegna e-mail in-app | Stati Uniti | Data Privacy Framework | |
Sumo Logic, Inc. | Cloud Service Provider - Log Management and Security Analytics | Stati Uniti | Clausole contrattuali standard | |
MongoDB, Inc. | Fornitore di servizi cloud - Servizio di database | Stati Uniti | Clausole contrattuali standard | |
Zendesk, Inc. | Cloud Service Provider - Customer Support Services | Stati Uniti | Clausole contrattuali standard |
Service Specific Features |
OpenAI, L.L.C. | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Stati Uniti | Clausole contrattuali standard | |
Microsoft Corporation | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Stati Uniti | Clausole contrattuali standard | |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Inbox 2.0 (WhatsApp, SMS, In-Web, etc) | Stati Uniti | Clausole contrattuali standard | |
Cloudflare, Inc. | Pixel Connector. Provides Domain Name System, reverse proxies, and cloud security services | Stati Uniti ed Europa | Data Privacy Framework |
Talkwalker Subprocessors
Entity Names | Subprocessing Activities | Location of Servers | Mezzi legali per il trasferimento dei dati dall'UE (ove richiesto) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Hetzner Online GmbH | Fornitore di servizi cloud - Infrastruttura e archiviazione | Unione Europea | N/D | |
Amazon Web Services, Inc. | Rete di distribuzione dei contenuti | Regional, including Europe and United States | Data Privacy Framework |
Funzionalità specifiche del servizio |
Amazon Web Services, Inc. | Social Content Ratings | Stati Uniti | Data Privacy Framework | Amazon S3 Security and Access Management; AWS Cloud Security; and |
Microsoft Corporation | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Unione Europea | Clausole contrattuali standard |
Sparkcentral Subprocessors
Entity Name | Subprocessing Activities | Location of Servers | Mezzi legali per il trasferimento dei dati dall'UE (ove richiesto) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Hosting della piattaforma Elaborazione, archiviazione e distribuzione di contenuti sulla rete AWS | Stati Uniti Unione Europea | Data Privacy Framework | Amazon S3 Security and Access Management;
|
Datadog Inc. | Monitoraggio dell'infrastruttura basata su cloud, delle applicazioni e dei log | Stati Uniti Germania | Clausole contrattuali standard | |
Elasticsearch Inc. | Elastic Cloud SaaS product used for data storage and querying Managed Elastic Search hosting Servizi di supporto, inclusa l'esecuzione di misure diagnostiche e la risoluzione dei problemi | Stati Uniti European Union | Clausole contrattuali standard | |
Zendesk Inc. | Used by our Support team for managing customer issues. | Stati Uniti | Clausole contrattuali standard |
Funzionalità specifiche del servizio |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc) | Stati Uniti Irlanda | Clausole contrattuali standard |
Heyday Subprocessors
Entity Names | Subprocessing Activities | Location of Servers | Mezzi legali per il trasferimento dei dati dall'UE (ove richiesto) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Fornitore di servizi cloud - Infrastruttura e archiviazione | Stati Uniti | Data Privacy Framework | Amazon S3 Security and Access Management; |
Appcues | Provides insights about Heyday’s Client’s interactions with Heyday to enhance their efficiency | Stati Uniti | Clausole contrattuali standard | |
Translates chat conversations into other languages | United States or other countries | Clausole contrattuali standard | GDPR and Google Cloud and | |
Hubspot | For sending emails to Client’s agents and administrators | Stati Uniti Germania | Data Privacy Framework | |
NeverBounce | Per verificare la validità dell'indirizzo e-mail | Stati Uniti | Clausole contrattuali standard | |
Twilio | Enables video calls | Stati Uniti | Data Privacy Framework |
Aggiornamenti
In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.