Lista de Subprocessadores
Subprocessor list last updated: April 5, 2025
Hootsuite Inc. and its affiliates (collectively, “Hootsuite”) engages and uses third-party subprocessors (“Subprocessors”) to help us provide the Services.
Hootsuite’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content and Mentions that may contain information about individuals, however, they are only permitted to use this information to support the Services.
As part of Hootsuite’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
Hootsuite Subprocessors
Entity Names | Subprocessing Activities | Location of Servers | Meios legais de transferência de dados da UE (quando necessário) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Cloud Service Provider - Infrastructure and Storage | Estados Unidos | Estrutura de Privacidade de Dados | Amazon S3 Security and Access Management |
Twilio Inc. (formerly, Sendgrid, Inc.) | Provedor de Serviços em Nuvem - Entrega de E-mail no Aplicativo | Estados Unidos | Estrutura de Privacidade de Dados | |
Sumo Logic, Inc. | Cloud Service Provider - Log Management and Security Analytics | Estados Unidos | Cláusulas Contratuais Padrão | |
MongoDB, Inc. | Cloud Service Provider - Database Service | Estados Unidos | Cláusulas Contratuais Padrão | |
Zendesk, Inc. | Cloud Service Provider - Customer Support Services | Estados Unidos | Cláusulas Contratuais Padrão |
Características Específicas do Serviço |
OpenAI, L.L.C. | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Estados Unidos | Cláusulas Contratuais Padrão | |
Microsoft Corporation | AI-Powered: Insights, Recommendations, Analysis, Content Creation | Estados Unidos | Cláusulas Contratuais Padrão | |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Inbox 2.0 (WhatsApp, SMS, In-Web, etc) | Estados Unidos | Cláusulas Contratuais Padrão | |
Cloudflare, Inc. | Pixel Connector. Provides Domain Name System, reverse proxies, and cloud security services | Estados Unidos e Europa | Estrutura de Privacidade de Dados |
Subprocessadores Talkwalker
Entity Names | Subprocessing Activities | Location of Servers | Meios legais de transferência de dados da UE (quando necessário) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Hetzner Online GmbH | Cloud Service Provider - Infrastructure and Storage | União Europeia | N/A | |
Amazon Web Services, Inc. | Content Delivery Network | Regional, including Europe and United States | Estrutura de Privacidade de Dados |
Características Específicas do Serviço |
Amazon Web Services, Inc. | Social Content Ratings | Estados Unidos | Estrutura de Privacidade de Dados | Amazon S3 Security and Access Management; AWS Cloud Security; and |
Microsoft Corporation | AI-Powered: Insights, Recommendations, Analysis, Content Creation | União Europeia | Cláusulas Contratuais Padrão |
Subprocessadores Sparkcentral
Nome da entidade | Subprocessing Activities | Location of Servers | Meios legais de transferência de dados da UE (quando necessário) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Hospedagem de plataforma Compute, storage and content delivery on AWS Network | Estados Unidos União Europeia | Estrutura de Privacidade de Dados | Amazon S3 Security and Access Management;
|
Datadog Inc. | Monitoring of cloud-based infrastructure, applications and logs | Estados Unidos Alemanha | Cláusulas Contratuais Padrão | |
Elasticsearch Inc. | Elastic Cloud SaaS product used for data storage and querying Managed Elastic Search hosting Support services, including performance of diagnostic measures and troubleshooting | Estados Unidos União Europeia | Cláusulas Contratuais Padrão | |
Zendesk Inc. | Used by our Support team for managing customer issues. | Estados Unidos | Cláusulas Contratuais Padrão |
Características Específicas do Serviço |
Zendesk Sunshine Conversations Inc. | Messaging SaaS. Provides private messaging channels for Sparkcentral (WhatsApp, SMS, In-Web, etc) | Estados Unidos Irlanda | Cláusulas Contratuais Padrão |
Subprocessadores Heyday
Entity Names | Subprocessing Activities | Location of Servers | Meios legais de transferência de dados da UE (quando necessário) | Links to Subprocessor security webpages |
|---|---|---|---|---|
Amazon Web Services, Inc. | Cloud Service Provider - Infrastructure and Storage | Estados Unidos | Estrutura de Privacidade de Dados | Amazon S3 Security and Access Management; |
Appcues | Provides insights about Heyday’s Client’s interactions with Heyday to enhance their efficiency | Estados Unidos | Cláusulas Contratuais Padrão | |
Translates chat conversations into other languages | Estados Unidos ou outros países | Cláusulas Contratuais Padrão | GDPR and Google Cloud and | |
Hubspot | For sending emails to Client’s agents and administrators | Estados Unidos Alemanha | Estrutura de Privacidade de Dados | |
NeverBounce | To verify validity of email address | Estados Unidos | Cláusulas Contratuais Padrão | |
Twilio | Enables video calls | Estados Unidos | Estrutura de Privacidade de Dados |
Atualizações
In the event Hootsuite adds or removes Subprocessors, Hootsuite will post such updates here. Please check back frequently for updates.