Threaded view in Inbox
Details
Inbox 2.0 just got even better with the introduction of Threaded View! Designed for seamless one-on-one conversations between agents and end users, this new feature keeps all replies and comments neatly organized, even in public discussions. Now, you can easily track the flow of conversations, ensuring nothing gets lost in the mix. Keep your chats clear and context-rich with Threaded View in Inbox 2.0!
Please complete the form to learn more
* indicates required fields
Related updates
AI Classifiers in Inbox
AI Classifiers in Inbox automatically categorize and route messages, allowing teams to prioritize high-impact conversations and accelerate response workflows.
Inbox Conversation routing
Inbox Conversation Routing keeps all customer messages in one place, so you always see the full conversation, no matter where it started.
New ‘Following and Joined date’ for X and ‘Subscribers’ for YouTube
You can now leverage new X and YouTube author metrics -including Joined Date, Following count, and Subscriber data- to gain deeper audience context and drive more granular sorting, scoring, and reporting across your listening workflows.
Interested in learning more with Hootsuite?
Request a demo