Team Performance Dashboard in Hootsuite Analytics
Details
Set and track goals for how efficiently your team is responding to customers on social. Metrics include:
First response time
Overall response time
Handling time
Pickup time
Resolution time.
This dashboard is available for all enterprise customers in Team Performance under Quick Views. For more information, see our updated help article.
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Related updates
Mobile-Per-Network Editing
Mobile Per-Network-Editing lets you tailor posts for each social network directly on your phone so you can publish confidently.
Customisable Resolve Reasons in Inbox
Greater flexibility to customize the Inbox and create numerous custom resolve reasons allows you to align the tool with your specific workflows and gain deeper insights into customer conversations.
More columns added to Posts Tables in Analytics Reports
You can now enjoy full alignment between metrics in Posts Table widgets, allowing you to compare identical data points across all social networks within your Reports for a more consistent performance overview.
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