April 20, 2020
Team Performance Dashboard in Hootsuite Analytics
Set and track goals for how efficiently your team is responding to customers on social. Metrics include: First response time Overall response time Handling time Pickup time Resolution time. This dashboard is available for all enterprise customers in Tea...
Details
Set and track goals for how efficiently your team is responding to customers on social. Metrics include:
First response time
Overall response time
Handling time
Pickup time
Resolution time.
This dashboard is available for all enterprise customers in Team Performance under Quick Views. For more information, see our updated help article.
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