Multi-select and bulk actions now in Inbox 2.0
Details
You can now select multiple conversations at once and apply bulk actions, such as "resolve" or "assign a topic." Use the new checkbox tool for quick selection, and enter selection mode by clicking "queue actions" and choosing "select conversations."
Please complete the form to learn more
* indicates required fields
Related updates
AI Classifiers in Inbox
AI Classifiers in Inbox automatically categorize and route messages, allowing teams to prioritize high-impact conversations and accelerate response workflows.
Inbox Conversation routing
Inbox Conversation Routing keeps all customer messages in one place, so you always see the full conversation, no matter where it started.
New ‘Following and Joined date’ for X and ‘Subscribers’ for YouTube
You can now leverage new X and YouTube author metrics -including Joined Date, Following count, and Subscriber data- to gain deeper audience context and drive more granular sorting, scoring, and reporting across your listening workflows.
Interested in learning more with Hootsuite?
Request a demo