Measure support team performance on social
Details
Enterprise users can now receive analytics on all assignments generated in Inbox, including resolution time-based metrics. To learn more about measuring support team performance, see this help article.
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Related updates
Mobile-Per-Network Editing
Mobile Per-Network-Editing lets you tailor posts for each social network directly on your phone so you can publish confidently.
Customisable Resolve Reasons in Inbox
Greater flexibility to customize the Inbox and create numerous custom resolve reasons allows you to align the tool with your specific workflows and gain deeper insights into customer conversations.
More columns added to Posts Tables in Analytics Reports
You can now enjoy full alignment between metrics in Posts Table widgets, allowing you to compare identical data points across all social networks within your Reports for a more consistent performance overview.
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