Individual routing in Inbox 2.0
Details
We’ve introduced a new individual routing feature to Inbox 2.0 — a significant enhancement designed to help organization admins manage agent conversation workloads and allow agents to manage conversations more effectively with more efficient assigning. Set up your individual routing with our step-by-step guide here.
Please complete the form to learn more
* indicates required fields
Related updates
Mobile-Per-Network Editing
Mobile Per-Network-Editing lets you tailor posts for each social network directly on your phone so you can publish confidently.
Customisable Resolve Reasons in Inbox
Greater flexibility to customize the Inbox and create numerous custom resolve reasons allows you to align the tool with your specific workflows and gain deeper insights into customer conversations.
More columns added to Posts Tables in Analytics Reports
You can now enjoy full alignment between metrics in Posts Table widgets, allowing you to compare identical data points across all social networks within your Reports for a more consistent performance overview.
Interested in learning more with Hootsuite?
Request a demo