June 13, 2024
Individual routing in Inbox 2.0
We’ve introduced a new individual routing feature to Inbox 2.0 — a significant enhancement designed to help organization admins manage agent conversation workloads and allow agents to manage conversations more effectively with more efficient assigning. ...
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We’ve introduced a new individual routing feature to Inbox 2.0 — a significant enhancement designed to help organization admins manage agent conversation workloads and allow agents to manage conversations more effectively with more efficient assigning. Set up your individual routing with our step-by-step guide here.
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