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February 26, 2026

Inbox Conversation routing

Inbox Conversation Routing keeps all customer messages in one place, so you always see the full conversation, no matter where it started.

Details

Inbox Conversation Routing ensures that messages initially sent to other apps, like a Meta bot, are captured in Hootsuite Inbox.


This means if the conversation later moves to Hootsuite, you can see the complete history and context.


By keeping every message visible, teams avoid confusion, never miss important interactions, and deliver seamless customer experiences across platforms.



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