Inbox Beta now available for Professional, Team, Business and Enterprise plans
Details
With the addition of Inbox to the Hootsuite Dashboard, customers can now easily monitor all Facebook and Twitter private conversations in one view, and easily read and reply to their community. Inbox displays messages in threaded conversations and allows for easy collaboration between teams with assignments, filtering, and message tagging.
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Related updates
AI Classifiers in Inbox
AI Classifiers in Inbox automatically categorize and route messages, allowing teams to prioritize high-impact conversations and accelerate response workflows.
Inbox Conversation routing
Inbox Conversation Routing keeps all customer messages in one place, so you always see the full conversation, no matter where it started.
New ‘Following and Joined date’ for X and ‘Subscribers’ for YouTube
You can now leverage new X and YouTube author metrics -including Joined Date, Following count, and Subscriber data- to gain deeper audience context and drive more granular sorting, scoring, and reporting across your listening workflows.
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