Skip to content
Hootsuite Product Updates
January 31, 2025

Inbox 2.0: More context for approvals

We’ve improved the Inbox 2.0 approval process to make it faster and easier for approvers. Now, when reviewing a message, approvers can see the full conversation history, notes, and sentiment directly in the approval pane, eliminating the need to navigat...

Details

We’ve improved the Inbox 2.0 approval process to make it faster and easier for approvers. Now, when reviewing a message, approvers can see the full conversation history, notes, and sentiment directly in the approval pane, eliminating the need to navigate elsewhere for more context.

Share this update
Step 1 of 2

Please complete the form to learn more

* indicates required fields

Related updates

Category:Hootsuite

AI Classifiers in Inbox

AI Classifiers in Inbox automatically categorize and route messages, allowing teams to prioritize high-impact conversations and accelerate response workflows.

Category:Hootsuite

Inbox Conversation routing

Inbox Conversation Routing keeps all customer messages in one place, so you always see the full conversation, no matter where it started.

Category:Hootsuite

New ‘Following and Joined date’ for X and ‘Subscribers’ for YouTube

You can now leverage new X and YouTube author metrics -including Joined Date, Following count, and Subscriber data- to gain deeper audience context and drive more granular sorting, scoring, and reporting across your listening workflows.

Interested in learning more with Hootsuite?

Request a demo