Improvements for Individual Routing in Inbox 2.0
Details
We've simplified team settings with clearer checkboxes, improved logic to include user-assigned conversations, and added the ability to pause new assignments to focus on current tasks.
Please complete the form to learn more
* indicates required fields
Related updates
WhatsApp Coexistence in Business App and Cloud API
WhatsApp Coexistence lets you connect to Hootsuite's Cloud API while keeping your WhatsApp Business App active, so you can manage conversations from either
Grouped Tagging
Grouped Tagging lets you organize your tags into structured groups so you can control tag sprawl and report on content by category.
LLM Insights Enhancements
LLM Insights Enhancements introduce citation tracking and prominence scoring, so you see exactly how, and how well, your brand shows up across ChatGPT, Gemini, Claude, and Perplexity.
Unlock insights tailored to your business
Get your zero-risk trial to see how Hootsuite can power brand growth with the industry’s deepest insights.