Google My Business New Features

Details

You can now filter unanswered reviews with a single toggle and export reviews for analysis and reporting, helping you stay on top of customer feedback and turn insights into action faster.

Google My Business reviews are a critical source of customer feedback. These new enhancements make it easier for you to manage responses and analyze review data directly within Hootsuite, so you can focus on improving engagement and understanding sentiment across locations.

What’s new

• You can now filter Google My Business reviews using a dedicated toggle that shows only reviews that have not yet received a response. This gives you immediate visibility into where attention is needed.

• You can also export Google My Business reviews from selected locations in a CSV file. This allows you to take review data outside Hootsuite for deeper analysis, reporting, and record keeping.

Why it matters

• You respond faster to customer feedback by quickly identifying unanswered reviews.

• You gain better visibility into customer sentiment by exporting review data for internal analysis and reporting.

• You improve efficiency by managing review responses and data access in one place.

User experience updates

• An Export button is now available in the combined controls bar, making it easy to download reviews directly from the interface. File downloads are fully integrated into the export action.

• A new Unanswered toggle is available in the Reviews stream, allowing you to view only unanswered items across selected Google My Business locations.

These enhancements give you more control over how you manage and analyze Google My Business reviews. You can prioritize responses, surface insights faster, and turn customer feedback into meaningful improvements across your locations, all within Hootsuite.