Facebook Messenger Handover Protocol for Inbox
Details
This new addition to Inbox within the Hootsuite dashboard enables two or more Facebook apps to collaborate within a single conversation in Messenger by passing control of the conversation between them. With the protocol, Hootsuite customers can use a chatbot for handling automated responses and Inbox for customer support with live agents.
Please complete the form to learn more
* indicates required fields
Related updates
Filter by approver in Planner
Filter by Approver in Planner gives you instant visibility into your approval pipeline so you can identify which posts are waiting on specific people and resolve bottlenecks without manual effort.
Improvements to Virtual Agent Integrator (VAI) in Inbox
We are adding VAI improvements to Hootsuite Inbox to give you precise control over which message types trigger automated responses
TikTok Hashtag monitoring
TikTok Hashtag Monitoring lets you track up to 50 brand hashtags so you can see the full conversation shaping your brand.
Unlock insights tailored to your business
Get your zero-risk trial to see how Hootsuite can power brand growth with the industry’s deepest insights.