July 23, 2018
Facebook Messenger Handover Protocol for Inbox
This new addition to Inbox within the Hootsuite dashboard enables two or more Facebook apps to collaborate within a single conversation in Messenger by passing control of the conversation between them. With the protocol, Hootsuite customers can use a ch...
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This new addition to Inbox within the Hootsuite dashboard enables two or more Facebook apps to collaborate within a single conversation in Messenger by passing control of the conversation between them. With the protocol, Hootsuite customers can use a chatbot for handling automated responses and Inbox for customer support with live agents.
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