Facebook Messenger Handover Protocol for Inbox
Details
This new addition to Inbox within the Hootsuite dashboard enables two or more Facebook apps to collaborate within a single conversation in Messenger by passing control of the conversation between them. With the protocol, Hootsuite customers can use a chatbot for handling automated responses and Inbox for customer support with live agents.
Please complete the form to learn more
* indicates required fields
Related updates
Cross Network Posts widget in Analytics
The Cross Network Posts Table widget lets you compare post-level performance from multiple social profiles in a single, sortable view so you can identify what's working across your entire social presence.
Pinterest data refresh improvement
Pinterest post-level metrics in Hootsuite Analytics now refresh for up to 90 days after publication, so your data stays aligned with what you see on the native platform.
Social OS: The First Operating System That Turns Live Social Signals into Business Action
Social OS brings social intelligence, publishing, customer care, and employee advocacy together in one AI-powered operating system, so you can move at the speed of culture.
Unlock insights tailored to your business
Get your zero-risk trial to see how Hootsuite can power brand growth with the industry’s deepest insights.