Extended time to reply to Facebook private messages
Details
In light of the COVID-19 crisis, Facebook has temporarily increased the time to respond to Facebook private messages in your Hootsuite Inbox from 7 days to 21 days. This will give more time for businesses to respond to customers whose inquiries couldn’t be handled in a timely manner. The period extension will be in effect until July 15, 2020. See this help article for more information.
Please complete the form to learn more
* indicates required fields
Related updates
Zendesk authentication with OAuth 2.0
Zendesk Integration: OAuth 2.0 Migration lets you connect Nest to Zendesk with OAuth 2.0, so your agents keep creating Zendesk tickets from conversations after API tokens are removed.
Lumen Agent for Hootsuite
Lumen Agent for Hootsuite brings social listening into Wisdom with Quick Search over the last 7 days, so you get trend insights while you create, without a Lumen by Talkwalker account.
Wisdom Everywhere
Wisdom Everywhere puts Wisdom's AI assistant right on your page as a floating launcher, so you get help without leaving Perch, Nest, Lumen, Parliament, or Analytics.
Unlock insights tailored to your business
Get your zero-risk trial to see how Hootsuite can power brand growth with the industry’s deepest insights.