Extended time to reply to Facebook private messages
Details
In light of the COVID-19 crisis, Facebook has temporarily increased the time to respond to Facebook private messages in your Hootsuite Inbox from 7 days to 21 days. This will give more time for businesses to respond to customers whose inquiries couldn’t be handled in a timely manner. The period extension will be in effect until July 15, 2020. See this help article for more information.
Please complete the form to learn more
* indicates required fields
Related updates
AI Classifiers in Inbox
AI Classifiers in Inbox automatically categorize and route messages, allowing teams to prioritize high-impact conversations and accelerate response workflows.
Inbox Conversation routing
Inbox Conversation Routing keeps all customer messages in one place, so you always see the full conversation, no matter where it started.
New ‘Following and Joined date’ for X and ‘Subscribers’ for YouTube
You can now leverage new X and YouTube author metrics -including Joined Date, Following count, and Subscriber data- to gain deeper audience context and drive more granular sorting, scoring, and reporting across your listening workflows.
Interested in learning more with Hootsuite?
Request a demo